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Contact Information

Prefer to reach out directly? Here are our contact details.

📧 Email

[email protected]

General inquiries and support

📞 Phone

+852 3698 4500

Monday - Friday, 9:00 AM - 6:00 PM PST

💬 Skype

bigearmedia

For instant communication

🏢 Office

45/F, The Center, 99 Queen's Road Central, Central

Hong Kong

Visit by appointment only

Frequently Asked Questions

Quick answers to common questions

How quickly can I start advertising?

Once your account is approved and funded, you can launch campaigns immediately. Most accounts are approved within 24 hours.

What is the minimum budget required?

There's no minimum budget requirement. You can start with as little as $100 to test our platform and scale as you see results.

How do I become a publisher?

Fill out our application form with your website details. We review applications within 24-48 hours. Minimum requirement: 10,000 monthly page views.

When do publishers get paid?

Publishers receive payments NET 30 (30 days after month end). Minimum payout threshold is $100. Multiple payment methods available.

Do you offer dedicated account management?

Yes! Advertisers with monthly budgets over $5,000 receive dedicated account management to optimize campaigns and maximize ROI.

What targeting options are available?

We offer comprehensive targeting including demographics, geography, device, behavior, interests, and retargeting capabilities.

Business Hours

Our support team is available during the following hours (PST)

Monday - Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed

For urgent technical issues outside business hours, please email [email protected] and we'll respond as quickly as possible.

Ready to Get Started?

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